Question 1

Do you work with NDIS participants?

Accepted Answer

Yes. We support self-managed and plan-managed NDIS participants with patient, trained drivers and transparent invoicing aligned with NDIS transport categories.

Question 2

How far in advance should I book?

Accepted Answer

We recommend 24–48 hours where possible, but we'll always try to accommodate last-minute medical or hospital discharge trips.

Question 3

Are your drivers compliance-checked?

Accepted Answer

Every CareDrive driver is fully compliance-checked — holding current background clearances, Working with Children Check where required, and professional training in assisting vulnerable passengers.

Question 4

What areas do you cover?

Accepted Answer

We provide professional transport services across Australia — including Sydney, Melbourne, Canberra, Brisbane, Adelaide, Perth, Gold Coast, Newcastle, Wollongong and the Central Coast. Regional pickups are available on request, and we're expanding nationally.

Question 5

Can a support worker or family member travel with the passenger?

Accepted Answer

Absolutely. Companion travel is part of what we do — there's no extra charge for an accompanying support person.

Question 6

Do you provide wheelchair-accessible vehicles?

Accepted Answer

Wheelchair-friendly vehicles are part of our future-ready fleet rollout. Contact us for current availability in your area.

Question 7

How do I pay?

Accepted Answer

Card, invoice, NDIS plan-managed billing or support-coordinator-led billing. Pricing is provided up-front with no surprises.

Question 8

Can I set up recurring rides?

Accepted Answer

Yes — many of our passengers ride with us weekly. We'll match you with the same driver where possible for continuity and comfort.

Question 9

What if I need to cancel?

Accepted Answer

Cancel free of charge up to 4 hours before your scheduled pickup. Hospital and medical exceptions are always considered.

Your questions, answered.